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Microsoft Surface won’t Turn ON - Now what to do?


I just faced an issue with my Surface RT device. I was unable to turn on the device though it was completely charged. Though I had no idea about the issue but I was guessing about the Power Switch issue. Did a lot of stuffs, searching online etc. but nothing help.

 

Finally I tweeted about the issue and got a reply which helped me to turn on the device. If you came to this page just because your Surface is not turning on, this post will help you.

 

Solution

Keep passion to check out few steps to know the status of your Surface RT or Surface Pro. It might be battery issue, power button issue or something internal. If it is an internal circuit issue, you will need servicing of your device. So, before taking your device to a service centre, check out the following points first:

    1. If you are unable to turn on your Surface, first make sure that, your device is not running out of battery. If your battery already drained out, charge it for at least 15 minutes and try it again. Make sure that the power supply LED is lighting while charging the device.
    2. Check pressing the power button multiple times but if it still won’t turn on, press and hold the Power button for 10-15 seconds and this time, it should show up the Surface logo in the screen and you will be able to boot.
    3. If it still won’t boot up, I am sorry to say that, your device will now need a servicing. To request a service online, check out the Surface Online Service Centre.

In my case, the second case worked smoothly. I just had to hold the Power button for 10 – 15 seconds and that worked. Thanks to Todd Knudsen for sharing this trick to me on Twitter and hence I thought to share the same in this blog post. If you came to this by searching for a solution online, give a special thanks to Todd below.


Kunal Chowdhury
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