Solution: Unable to open Skype, you are already signed in


These days Skype is a common platform for audio/video calling over internet. Many people uses it to connect with their family and beloved one, some other also uses it for business purpose to connect with their client.

 

Recently I noticed frequent crash in Skype and when tried to reopen, it was unable to login but was showing a message that I am already signed in to system. This post covers the solution to that.

 

 

It’s a common issue these days with Skype. Many times it crashes and starts this weird behavior and asks the user to sign out first though the user is not signed in. The message says: “We can’t open Skype. You are already signed in on this computer. Please sign out and try again”.  If you check the Skype window you will notice that, you are not signed in and there are no option to do force sign out operation. Here is a screenshot of the same:

 

Skype can not be open error - You are already signed in on this computer

 

These days I am facing this issue very frequently when Skype crashes. After trying a lot of things, finally I was able to fix this issue with the help of Skype community support. This issue arises when the application crashes and the application fails to reload the .lck (Lock File).

 

After facing the same issue multiple times I thought to bookmark the solution for my friends and blog readers. Thus I came up with this post for you. In case you are facing the same problem, this will help you to resolve the issue quickly and connect with your loved one until Microsoft comes with a fix for it.

 

To resolve this issue, first quit from Skype by right clicking the small Skype icon present in the Taskbar near to the System Clock and click “Quit” button in the next screen when it confirms exit. Make sure that no process of Skype is currently running in the system. To verify it, check the Task Manager.

 

Quit Skype from the TaskbarQuit Skype

 

If you are unable to terminate the process of the Skype, restart your system and then verify that the same is not running at that moment. You may have to change the start-up settings in order to get rid out of Skype’s auto start with Windows.

 

Now open the “Run Dialog” from the start menu or by pressing “Win + R” key combination. In the input box, enter “%appdata%\skype” without quote and press enter or OK button as shown below:

 

Navigate to appdata-skype from the Run dialog

 

This will open the Skype directory present in the AppData folder (which is hidden by default). There you will find a directory named as your sign-in account name. In our scenario, it was “demouser” account which was unable to login. Find the directory with the same name and delete it or just rename it to something else.

 

Delete the user directory for which you are unable to signin

 

While deleting the directory if you receive an error as “Access Denied”, that means, Skype is still running in the background and you must have to kill the process. Once deleted, open Skype and try to sign-in again with the same account credential. This time you will be able to login without any issues.

 

I hope, this will resolve the issue that you faced recently with Skype related to sign-in blocking problem and will love to hear back from you about your experience. Stay tuned with me on Twitter, Facebook and Google+ for any technical discussion.


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40 comments

  1. Kunal, you saved me. Thanks for sharing the solution.

    ReplyDelete
    Replies
    1. Hi Amitabha,

      I am glad to know that it helped you. Thanks for your feedback.

      Regards,
      Kunal

      Delete
    2. I was facing the issue for last couple of days. Tried restarting my laptop several times, also uninstalled and reinstalled the Skype but nothing worked. Finally found your solution in google search and that worked.

      Delete
    3. Nice, but yes, since the last update I am getting this issue and whenever I face it... just doing the clean up as I mentioned in the post. That works. You have to do this when you face the same error.

      I hope, Microsoft will come with a fix of that very soon. BTW, none of the other login methods work when this issue comes up.

      Regards,
      Kunal

      Delete
  2. I am solved with the Skype in PC. Getting problem in using on Mobile.

    ReplyDelete
  3. This comment has been removed by the author.

    ReplyDelete
  4. i did this, and it worked, but I have lost all of my chat history, now how do i get it back?? is it lost?? I never saved any of it, but i read that you can get it back, but spent countless hours reading online about it, nothing actually told me how to do it :/ thanx

    ReplyDelete
    Replies
    1. If you remove the complete user folder, yes, you are basically lost. But when you sign-in to your account, you will get most of them back again.

      The another option that I saw is: Go inside the user account folder and remove everything except the "chatsync" and "voicemail" folder. This should work too. Not yet tested. Will check it out if I face the said issue again and will update you.

      Delete
  5. and FYI it happened again and all i had to do was clear my cache :P so if you don't want to lose your chat data, and have to (some how-? ) restore it this may work for you :)

    ReplyDelete
    Replies
    1. Great. But clearing just the cache will not work every time. I hope, Microsoft will come up with a fix soon.

      Delete
  6. okay thanks for you're help, will update to let u know if it worked

    ReplyDelete
  7. haha I'm too paranoid to do this, I'm going to wait until you test it out! lol

    ReplyDelete
  8. Thanks Kunal, ur solution worked for me too but i lost all the contacts... is there a way to regain the contacts after login.

    ReplyDelete
    Replies
    1. Hi Lokesh,

      You should not loose your contact list after this trick. Login to Skype and you will see them come back to your list again. All contacts information stored in Skype's cloud server.

      Delete
  9. Dear Kunal, Thanks for working on this issue... but one thing that i am unable to delete that user named folder due to the error like " the action cannot be completed because the folder or a file in it is open in another program
    Close the folder or file and try again." i have deleted all the processes named with skype, disabled skype at startup and restarted the laptop but still i am unable to sign-in. Please help and save me as you saved many....

    ReplyDelete
    Replies
    1. Hi,

      It's a tricky part. I can see that, you already did the steps that needs to be done. Those are the only steps that you have to do. Please recheck again and disable all the startup links to make sure that when you start your laptop, the skype is not available in the processes.

      Regards,
      Kunal

      Delete
  10. This didn't help me at all because my Skype is open and invisible to task manager and i cant delete the file of force close Skype HELP ME PLEASE

    ReplyDelete
    Replies
    1. Hi James,

      Try killing the "Skype" process from the Task Manager.

      Delete
  11. it does not help in Windows 8 cuz we cannot kill the Skype process at all.

    ReplyDelete
  12. It does no help in Windows 8 cuz we cannot kill Skype process at all.

    ReplyDelete
  13. Thank you .it really helped me so much..

    ReplyDelete
  14. Yes, this has helped me, but same like Lokesh, my contacts are all gone. I wonder if I have to add all of them all over again.

    ReplyDelete
    Replies
    1. In general, it should not. Try signing out and sign-in back.

      Delete
  15. The following remedy will work for windows 8

    1.Go to task manager
    2.Take Startup tab
    3.Make skype as disable

    After that open skype normally.it will work

    ReplyDelete
    Replies
    1. Thanks for sharing the other solution.

      Delete
  16. The following remedy will work for windows 8

    1.Go to task manager
    2.Take Startup tab
    3.Make skype as disable

    After that open skype normally.it will work

    ReplyDelete
  17. It worked for me after restarting and deleting the folder. Thanks for sharing the solution and saving my time.

    ReplyDelete
  18. one problem i was do new windos and no name in %addpter /skype so i what do ?

    ReplyDelete
  19. not useful for me no my name in skpye addpete what i do now

    ReplyDelete
  20. Hi how are you and I am facing problem to sign in when i try to enter user name and password it appear like this
    "Sorry we don't recognize your sing in details. Please check your user name or password and try again"
    please tell me its solution

    ReplyDelete
    Replies
    1. Check whether you have entered the correct username and password. Alternatively try login with your Microsoft account.

      Delete
  21. Hi, I can't delete or change the folder, because I can't end the process in the Task Manager.
    I'm using Windows 8... Help, please!

    ReplyDelete
  22. Hi, I'm using Windows 8, and I can't delete the process in the Task Manager, so I can't change or delete the folder... help, please!!

    ReplyDelete
    Replies
    1. Go to Task Manager -> Startup and disable "Skype" to auto launch on system startup. Then restart your system. Once rebooted, go to Task Manager again and check if any instances of Skype are available running in the background. If so, kill it now and then follow the steps mentioned in the blog post.

      Alternatively, restart your system in Safe Mode, kill the process and follow the steps mentioned in the blog.

      Let me know.

      Delete
  23. I am also unable to kill the skype process from task managet in my Windows 8 computer

    ReplyDelete
  24. Tried to delete or rename the file but wouldn't let me, saying some application is using it or something like that. What worked for me was to just open the "skypename" older and delete ecache. Thanks!

    ReplyDelete
  25. Hi team

    i have done all process mentions on this trial chats

    but still i am facing same issue SKYPE ALREADY SIGN IN

    Pls suggest

    ReplyDelete


 
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